Terms and Conditions
At Unique Short Tree, our aim is to provide quality upholstery & customer service. By making a payment, (in form of a deposit or in full) via bank transfer, online or in person, you are entering into a Contract of Sale and thus agreeing to the Terms & Conditions below.
A 50% non-refundable payment is required for Unique Short Tree to accept an order. Total due on delivery of furniture. Fabric and labor are not refundable. The balance is due in full prior to delivery.
Payment methods accepted are bank transfer or cash. Secure payments on our website are managed through Square (please refer to their own T&C’s for handling your personal information). Unique Short Tree does not hold your payment details on record. Any verbal or telephone orders will be confirmed to the client by email. Balance due must be paid in full prior to pick up/delivery unless PO has been received for work. If this is the case payment must be received by 30 days otherwise 3% will be charged each month that payment is not received.
Fulfillment of Order
We endeavor to deliver the clients items forming part of this contract at the specified time, our obligation, however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of any supply issues, or other factors, such as illness or equipment failure, which can affect delivery times. Any verbal or telephone orders will be confirmed to the client by email.
Our goal is to have all orders ready to ship within 6 - 8 weeks of receipt of Order, Deposit and COM/Fabric. However it is important to note that building custom furniture is an iterative process that can, quite often, result in extended development time. Unique Short Tree holds no responsibility for additional shipping costs, penalties, fines or fees charged due to late installation or any other costs associated with delays in the manufacturing process. Also please note we are closed for one week in early July and for one week during the Christmas holiday season. These weeks are not included in the 6 - 8 week estimated time to ship.
Production does not begin until we have received all of the following items:
All COM Fabrics, Trims
Additional work, which may not have been apparent when the estimate is provided, will be advised to the client on discovering, and a course of action agreed. This includes items such as (but not limited to) frame and foam repairs which are hidden by the fabric.
The old fabric that is removed from the clients' item will be discarded/destroyed. The client must provide written confirmation, prior to commencing work, if they want the old fabric returned to them. Additional fees may apply.
Amendments/Changes Made by the Client
Any amendments/changes made by the client must be confirmed and agreed in writing. Amendments may impact on delivery dates and costs. Any change to delivery date or cost will be confirmed in writing and agreed between both parties before continuing with the work.
Unique Short Tree does our best to advise customers on suitable fabrics, whether supplied by us or not.
The client is to be advised that pattern matching is not always possible due to the nature, shape, style or positioning of the item. The client should advise Unique Short Tree in writing prior to commencing work if specific pattern matching is required, this can then be discussed and agreed. The client should note that fabrics can behave unexpectedly and the manufacturing process can cause issues that affect the positioning of patterns/prints/repeats.
Fabric supplied by Unique Short Tree
We take responsibility for fabrics supplied by Unique Short Tree . Should there be any faults with the fabric such as flaws or shortage in length, we will rectify/remedy the issue with the manufacturer directly. In the case where it is necessary, we will inform the client.
Fabric Supplied by the Client
Unique Short Tree takes no responsibility for the fabric supplied by the customer. Fabric supplied by the client is at their own risk. Shortage or faults or flaws in fabric supplied by the client is the clients' responsibility. Unique Short Tree reserves the right to apply a surcharge for handling materials not supplied by us.
Additionally, there will be a further charge if the fabric is supplied in pieces, instead of one continuous roll.
The client must ensure their fabric is suitable for the intended item and complies with the necessary fire regulations.
The possibility always exists that we may need to ask for additional fabric.
We will gladly return all unused fabric. Please mark your Purchase Order to indicate your request to have fabric returned.
The yardages indicated in the catalog and on the website are for 54” wide plain fabric. Fabrics with patterns and/or less than 54” wide require additional yardage. Please supply extra yardage.
Note: Add 20% fabric to all yardage requirements for COM fabric to be tufted.
Unique Short Tree holds no financial responsibility for fabric overages or shortages.
Free collection and delivery service are available by Unique Short Tree. Upon pickup and delivery, the client will be asked to sign for; receipt and condition of the item.
Unique Short Tree cannot be held responsible for the present or future behavior of treatments/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to the person or property. A copy of the fabric technical specification can be provided to the client upon request, confirming the manufacturers recommended cleaning instructions.
The client should note that cleaning products will cause damage to the fabric.
Do not use any cleaning products on the fabric.
Do not steam clean fabric, it can cause shrinkage.
All personal data collected by Unique Short Tree is subject to the law on the processing of data on identifiable living people. Unique Short Tree will never share your details with any third party, other than that required to fulfil your order, for example, courier for delivery purposes.
We are unable to accept any changes, modifications, holds, or cancellations after the frames have been built and/or the fabric has been cut/changed.
Any invoices that are overdue will be subject to a 5% interest charge per month.
We do not fully refinish woodwork. We do touch up, paint and get out scratches but we do not fully refinish furniture.
Estimates are valid based on the amount stated on the estimate and quote.
Upon receipt of your written Purchase Order or Request for Quote we will prepare a written Estimate (sometimes referred to as a Quote) containing all the details about the project. Once you approve the order, this same document is sent to the shop floor as a Work Order and is the sole source of information. Any errors or omissions on your Estimate will result in errors or omissions in your final piece of furniture.
This document supersedes all other communication including conversations, diagrams, photos, emails and discussions. It is the customer's responsibility to ensure the details on this document are correct. While we may, occasionally, from time to time, offer input or comments on certain design elements, dimensions, etc. we hold no responsibility should the finished product not meet the needs of the customer as long as we meet the specifications on the Estimate / Quote.
It is important to note that we can not duplicate furniture that we have not designed. We always do our best to get as close as possible to the inspiration photos and drawings however variations will occur. Be sure to specify any design details or elements that are essential to the final product. In the absence of any detail, our team will make the best decision possible which may or may not match the design you have in your mind - so be sure to specify as much as possible!
It is our sole aim at Unique Short Tree to provide the client with quality items and service. We strive for 100% customer satisfaction.
Should the client have an issue they should send an email to email@example.com within 7 days of receiving the item, advising of their issue and providing photos where required. Any complaints or concerns will be treated as a priority and dealt with swiftly.
If your complaint is received after the 7 day period any required work will be subject to charge.
Any corrections that the client wishes to make, that is not the fault of Unique Short Tree will be charged accordingly.
Unique Short Tree will not be held responsible for charges from other companies, that the client has asked to make corrections.
Where work is undertaken in relation to an insurance claim, Unique Short Tree accepts this work on the clear understanding that the client named on the estimate will be liable for the full payment. In exceptional circumstances where the insurers wish to settle the account directly with Unique Short Tree, the payment is to be made in full prior to work commencing and with a written agreement between all 3 parties.
Images/photos will be taken of the clients' items and will be shared on social media sites, such as Facebook and Instagram. Images will also be used on Unique Short Tree website portfolio to showcase the variety and quality of the work produced. If the client does not wish for their items to be photographed, they must advise Unique Short Tree in writing prior to work commencing.
NON-REFUNDABLE DEPOSIT 10% of tuition for classes and workshops is considered a non-refundable deposit.
REFUND POLICY FOR CLASSES & WORKSHOPS
To request a withdrawal, cancellation or transfer the students must send an e-mail to Uniqueshorttree@gmail.com.
The following is the policy for refunds:
CANCELLATIONS UP TO 5 DAYS BEFORE THE START OF THE CLASS OR WORKSHOP: A full refund will be issued minus the 10% non-refundable deposit. Refunds may take up to 30 days to process. Due to limited seating, we request that you cancel at least 5 days before a scheduled class. This gives us the opportunity to fill the class.
CANCELLATIONS WITHIN 5 DAYS BEFORE THE START OF THE CLASS OR WORKSHOP will receive no refunds. If you have to cancel your class, we offer you a credit to your account, but do not offer refunds. You may use these credits towards anything in the studio (class, fabric, upholstery work). However, if you do not cancel prior to the 48 hours, you will lose the payment for the class.
TRANSFERS Students may email Unique Short Three to request a transfer into a different class if space is available up to 48 hours before the start of the class they are currently registered for. Or the person can ask for the class to be transferred to someone else. No transfers will be issued after that.
Customers are responsible for ensuring that the properties and performance of the material selected meet the requirements of their application
Material listed on quote is the only material quoted, not necessarily what is on the customer drawing.
Unless otherwise specified- CNC Machined Part Tolerances of +/- 0.005 inch (0.13mm) are expected and generally achieved; except on 3D printed parts (see below)
The standard finish will include the support structure removal (additive parts)
The estimated arrival time is based on available capacity at the time of this quote. Quotes that are not executed the same day are subject to change or delays. Reasonable efforts will be made to deliver within or as close to the estimate as possible, however there is no assurance that any estimated delivery date will be met.
All deliveries are AROM (after receipt of order and material if customer furnished). An order is defined as final drawings and models, signed purchase order, and material if the customer is furnishing. Quotes are valid for 30 days. Estimated deliveries change daily, priorities are first come, first serve. All deliveries are estimates on quotes! Solid models and drawings submitted with this quote will be processed unless changed in writing. Any changes to requirements (drawings, files, deliveries, etc.) will be requested at that time, min of $350 each time.
Upon request only- Standard inspection included (only when drawings with GD&T are supplied prior to the quote), one-piece or first article only, all other requested inspections and inspection documents will be quoted separately at that time.
For 3D Printed parts there will be NO INSPECTION paperwork included. And tolerances will all be plus or minus .010 inches to the model supplied.
Cancellation charges after PO have been received are as follows: 50% of total order or all time and material into the order. All quoted quantities must be received within 90 days of the PO issue date breaking out deliveries beyond that will need to be requoted. The penalty associated with delaying our shipments and inventorying your products, after the 30 day extension, is 5% of the total PO cost for each additional 30 days requested. This 5% penalty will be invoiced every 30 days and is expected to be paid upon receipt of invoice.
A Late payment penalty will be an additional 10% of the invoice for any payment arriving 1-15 days after the agreed due date (Net 30 days, etc), then an additional 10% for any part of the month thereafter.
Unless the customer states in writing prior to shipment, we reserve the right to ship 10% more than was originally ordered.
All defects, issues, and NCMR requests must be disclosed in writing to U.S.T Design within 30 days of shipment or the parts are considered final. Any rework requests after that will be quoted as a new job.
Parts packaging and rust proof oil will be used at our discretion unless specified and agreed to in writing prior to shipment.
All quotes are FOB U.S.T Design dock, unless specifically called out in this quote. Shipment Estimates. Quotes will contain an estimated date of shipment, calculated on the basis of the input data. The term of delivery generated by the online ordering system gives a preliminary indication of planned date of shipment though does not bind Fabricator in any way. The estimated shipment date is based on the working conditions applicable at the time the Order is concluded and on the punctual delivery of the materials ordered by Fabricator for the performance of the work. Should a delay rise for which Fabricator is not responsible, as a result of a change in the aforementioned working conditions or because materials ordered in time for the performance of the work are not delivered on time, the shipment date shall be extended as required and Fabricator will not be liable for such delay. No party shall be liable for any delay in performing any of its obligations under this agreement if this agreement is caused by an event of force majeure, and parties are entitled to a reasonable extension of time for the performance of any affected obligations provided that party uses all reasonable diligence.
Risk of Loss. Unless otherwise agreed, all sales of Parts shall be ex-works (Incoterms 2000). In the event that the Purchaser requires delivery of the Parts other than ex-works, Purchaser must contact Fabricator in order to detail its requirements. The fabricator, in its discretion, shall arrange the delivery requirements including, without limitation, transport insurance, the mode of transport and any special packaging requirements. Fabricator reserves the right to vary the mode of transport if any regulations or other relevant considerations so require. All costs, taxes, duties and charges related to fulfilling any of Purchaser's requests under this provision, shall be paid by Purchaser, unless otherwise agreed by both parties in writing.
Limited Warranty; Remedy. Fabricator represents and warrants to the Purchaser (and not to any third party) that for a period of ten (10) business days following the delivery of the Part (the "Warranty Period"), that the Part shall conform to the Specifications for such Part. Fabricator's entire liability and Purchaser's exclusive remedies under this warranty shall be as follows: In the event Purchaser notifies Fabricator during the Warranty Period that the Part fails to comply with the applicable Specifications in all material respects, Fabricator will, as Purchaser's sole and exclusive remedy, at Fabricator's option either : (1) provide Purchaser a replacement Part that confirms to the Specifications or (2) refund the amount paid by Purchaser for the affected Part in exchange for the return of the non-conforming Parts at Fabricator's sole cost and expense. No returns will be accepted by Fabricator unless Purchaser has notified Fabricator in writing within the Warranty Period. If Purchaser fails to contact Fabricator within the Warranty Period, Fabricator shall have no further obligations with respect to such Part.