Terms and Conditions
At Unique Short Tree, our aim is to provide quality upholstery & customer service.
By making a payment, (in form of a deposit or in full) via bank transfer, online or in person, you are entering into a Contract of Sale and thus agreeing to the Terms & Conditions below.
A 50% non-refundable payment is required for Unique Short Tree to accept an order. The balance is due in full prior to delivery. Payment methods accepted are bank transfer or cash. Secure payments on our website are managed through Square (please refer to their own T&C’s for handling your personal information). Unique Short Tree does not hold your payment details on record. Any verbal or telephone orders will be confirmed to the client by email. Balance due must be paid in full prior to pick up/delivery unless PO has been received for work. If this is the case payment must be received by 30 days otherwise 3% will be charged each month that payment is not received.
Fulfillment of Order
We endeavor to deliver the clients items forming part of this contract at the specified time, our obligation, however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of any supply issues, or other factors, such as illness or equipment failure, which can affect delivery times. Any verbal or telephone orders will be confirmed to the client by email.
Our goal is to have all orders ready to ship within 6 - 8 weeks of receipt of Order, Deposit and COM/Fabric. However it is important to note that building custom furniture is an iterative process that can, quite often, result in extended development time. Unique Short Tree holds no responsibility for additional shipping costs, penalties, fines or fees charged due to late installation or any other costs associated with delays in the manufacturing process. Also please note we are closed for one week in early July and for one week during the Christmas holiday season. These weeks are not included in the 6 - 8 week estimated time to ship.
Production does not begin until we have received all of the following items:
All COM Fabrics, Trims
Additional work, which may not have been apparent when the estimate is provided, will be advised to the client on discovering, and a course of action agreed. This includes items such as (but not limited to) frame and foam repairs which are hidden by the fabric.
The old fabric that is removed from the clients' item will be discarded/destroyed. The client must provide written confirmation, prior to commencing work, if they want the old fabric returned to them. Additional fees may apply.
Amendments/Changes Made by the Client
Any amendments/changes made by the client must be confirmed and agreed in writing. Amendments may impact on delivery dates and costs. Any change to delivery date or cost will be confirmed in writing and agreed between both parties before continuing with the work.
Unique Short Tree does our best to advise customers on suitable fabrics, whether supplied by us or not.
The client is to be advised that pattern matching is not always possible due to the nature, shape, style or positioning of the item. The client should advise Unique Short Tree in writing prior to commencing work if specific pattern matching is required, this can then be discussed and agreed. The client should note that fabrics can behave unexpectedly and the manufacturing process can cause issues that affect the positioning of patterns/prints/repeats.
Fabric supplied by Unique Short Tree
We take responsibility for fabrics supplied by Unique Short Tree . Should there be any faults with the fabric such as flaws or shortage in length, we will rectify/remedy the issue with the manufacturer directly. In the case where it is necessary, we will inform the client.
Fabric Supplied by the Client
Unique Short Tree takes no responsibility for the fabric supplied by the customer. Fabric supplied by the client is at their own risk. Shortage or faults or flaws in fabric supplied by the client is the clients' responsibility. Unique Short Tree reserves the right to apply a 25% surcharge for handling materials not supplied by us.
Additionally, there will be a further charge if the fabric is supplied in pieces, instead of one continuous roll.
The client must ensure their fabric is suitable for the intended item and complies with the necessary fire regulations.
The possibility always exists that we may need to ask for additional fabric.
We will gladly return all unused fabric. Please mark your Purchase Order to indicate your request to have fabric returned.
The yardages indicated in the catalog and on the website are for 54” wide plain fabric. Fabrics with patterns and/or less than 54” wide require additional yardage. Please supply extra yardage.
Note: Add 10% fabric to all yardage requirements for COM fabric to be quilted.
Note: Add 20% fabric to all yardage requirements for COM fabric to be tufted.
Unique Short Tree holds no financial responsibility for fabric overages or shortages.
Free collection and delivery service will be available to those within a 5-mile radius of Unique Short Tree’s headquarters.
Anything outside of this will be subject to a delivery cost and a charge will be agreed prior to commencing work. Upon pickup and delivery, the client will be asked to sign for; receipt and condition of the item.
Unique Short Tree cannot be held responsible for the present or future behaviour of treatments/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to the person or property. A copy of the fabric technical specification can be provided to the client upon request, confirming the manufacturers recommended cleaning instructions.
The client should note that cleaning products will cause damage to the fabric.
Do not use any cleaning products on the fabric.
Do not steam clean fabric, it can cause shrinkage.
All personal data collected by Unique Short Tree is subject to the law on the processing of data on identifiable living people. Unique Short Tree will never share your details with any third party, other than that required to fulfil your order, for example, courier for delivery purposes.
We are unable to accept any changes, modifications, holds, or cancellations after the frames have been built and/or the fabric has been cut/changed.
Any invoices that are overdue will be subject to a 3% interest charge per month.
Estimates are valid for 3 months.
Upon receipt of your written Purchase Order or Request for Quote we will prepare a written Estimate (sometimes referred to as a Quote) containing all the details about the project. Once you approve the order, this same document is sent to the shop floor as a Work Order and is the sole source of information. Any errors or omissions on your Estimate will result in errors or omissions in your final piece of furniture.
This document supersedes all other communication including conversations, diagrams, photos, emails and discussions. It is the customer's responsibility to ensure the details on this document are correct. While we may, occasionally, from time to time, offer input or comments on certain design elements, dimensions, etc. we hold no responsibility should the finished product not meet the needs of the customer as long as we meet the specifications on the Estimate / Quote.
It is important to note that we can not duplicate furniture that we have not designed. We always do our best to get as close as possible to the inspiration photos and drawings however variations will occur. Be sure to specify any design details or elements that are essential to the final product. In the absence of any detail, our team will make the best decision possible which may or may not match the design you have in your mind - so be sure to specify as much as possible!
It is our sole aim at Unique Short Tree to provide the client with quality items and service. We strive for 100% customer satisfaction.
Should the client have an issue they should send an email to within 7 days of receiving the item, advising of their issue and providing photos where required. Any complaints or concerns will be treated as a priority and dealt with swiftly.
If your complaint is received after the 7 day period any required work will be subject to charge.
Any corrections that the client wishes to make, that is not the fault of Unique Short Tree will be charged accordingly.
Unique Short Tree will not be held responsible for charges from other companies, that the client has asked to make corrections.
Where work is undertaken in relation to an insurance claim, Unique Short Tree accepts this work on the clear understanding that the client named on the estimate will be liable for the full payment. In exceptional circumstances where the insurers wish to settle the account directly with Unique Short Tree, the payment is to be made in full prior to work commencing and with a written agreement between all 3 parties.
Images/photos will be taken of the clients' items and will be shared on social media sites, such as Facebook and Instagram. Images will also be used on Unique Short Tree website portfolio to showcase the variety and quality of the work produced. If the client does not wish for their items to be photographed, they must advise Unique Short Tree in writing prior to work commencing.